What time is check-in / check-out available?
Check-in: 14:00
Check-out: 11:00
Whilst these are our official check-in / check-out times, we are also very accommodating as we understand you may be traveling a long distance to get to us. If you need to check-in / check-out outside of these hours let us know either by emailing or calling us and we will do all we can to meet your request.
Does Gili T Sugar Shack accept group bookings?
We are a boutique hotel catering for a maximum of 12 guests. If your group is larger than this, we can recommend nearby hotels which can cater for the remainder of your group. Please mention in your initial booking if you are wishing to make a group reservation.
What payment methods do you accept?
If you are booking through booking.com or any other similar website, you are more than welcome to use their payment systems.
If you wish to pay cash upon arrival, we are more than happy to accept cash for your booking, however we only accept cash payments in Rupiah.
On-site secure credit card payment facilities are available.
What is your cancellation policy?
If you have booked directly through us we require 7 days notice for cancellations. Otherwise some cancellation fees may be applicable.